You've identified the problem, you've approved the quote, and now installation day is here. For many homeowners, this is a moment of anticipation mixed with a bit of uncertainty. What exactly is the technician going to do? How long will it take? What does the process look like? Knowing what to expect can transform that uncertainty into confidence.

This guide is designed to pull back the curtain and walk you through the methodical, professional process our technicians follow on every well pump installation.

A Look at Our Professional Installation Process

A proper well pump installation is a systematic process focused on safety, precision, and thoroughness. Trade organizations like the Plumbing-Heating-Cooling Contractors Association (PHCC) emphasize the importance of following established best practices, which is the foundation of our work.

Step 1: Arrival, Safety Briefing, and Site Preparation

When our technician arrives, the first step is to ensure a safe and efficient work environment. They will confirm the work to be done, answer any last-minute questions you have, and then prepare the area around the wellhead. This includes setting up a specialized pump hoist and ensuring all tools and new components are ready.

Step 2: Disconnecting the Old System

Safety is paramount. The technician will begin by shutting off the power to the well pump at the main electrical panel and verifying that the circuit is de-energized. They will then shut off the water supply to the house and drain the pressure from the system.

Step 3: Pulling the Old Pump Assembly

Using the specialized hoist, the technician will carefully pull the entire assembly—the pump, drop pipe, and electrical wire—up and out of the well casing. This is a critical and labor-intensive step that requires skill to prevent the assembly from getting snagged or dropped.

Step 4: Building and Setting the New Pump Assembly

The old pump is disconnected, and the new, correctly sized pump is prepared. The technician will expertly attach the new pump to a new section of durable drop pipe and secure the submersible electrical wire. This new assembly is then carefully lowered back into the well and set at the precise, pre-calculated depth.

Step 5: Making the Professional Connections

Once the pump is set, the technician makes the crucial connections at the surface. This includes a sanitary, watertight connection at the wellhead (using a pitless adapter) and the high-voltage electrical connections inside the pump's control box, all performed strictly according to code.

Step 6: System Start-Up, Testing, and Sanitization

This is the final and most important phase. The technician will restore power, start the pump, and thoroughly test the entire system. They will check the pump's electrical performance (amperage draw), verify the pressure switch settings, and ensure the pressure tank is functioning correctly. The system is then flushed, and if necessary, sanitized to ensure your water is clean and safe.

Why Every Step is Critical to a Long-Lasting System

At High Rock Water, we don't believe in shortcuts. Every step in our installation process is designed to ensure your new well pump is safe, efficient, and reliable for years to come.

The High Rock Water Commitment to a Flawless Process

We are your expert guides, committed to a transparent and professional service experience from start to finish.

Safety is Our First Priority

From the initial power-down to the final electrical checks, we adhere to the highest safety standards to protect your home and our technicians.

We Test, and Then We Test Again

We never consider a job complete until we have verified that every component of your new system is working in perfect harmony. Our final testing phase is your guarantee of a job done right.

Your Simple 3-Step Path to Peace of Mind

1. Schedule Your Installation: Once you approve the quote, we'll set a firm appointment time.
2. Let Our Professionals Handle the Work: Our technician will arrive on time and follow the systematic process outlined above.
3. Enjoy Your Reliable Water Supply: We'll leave you with a fully tested, properly functioning well system.

Potential Benefits of a Methodical, Professional Process

Our commitment to a step-by-step process ensures a quality outcome.

• May help ensure no steps are missed, leading to a more reliable and durable installation.
• Assists in verifying that all new components are working together correctly before our technician leaves your property.
• Supports the overall safety and longevity of your entire well water system.

Experience the Confidence of a Professional Installation

Imagine watching the installation process, feeling informed and at ease because you understand each step. The final result isn't just a restored water supply; it's the deep confidence that comes from seeing a complex job performed with methodical, professional precision.

When you're ready for an installation experience that prioritizes quality and transparency, give us a call.